Why are my visualizations not loading in my dashboard?

Why are my visualizations not loading in my dashboard?

A: The most common reason network maps and charts don’t load is a missing capture source for the data. Open the dashboard editor and ensure you have selected a capture for that specific visualization. If the map still does not load, try closing and clearing your internet browser cache and then re-opening and re-loading your dashboard. If you continue to have issues, check your internet connection and contact our team for troubleshooting assistance. 

    • Related Articles

    • Create a Dashboard

      This article explains how to create a dashboard to use for sharing your network maps, charts, data, and insights. We recommend waiting to create a dashboard until you have captured data and saved a few visualizations to add. How to Create a Dashboard ...
    • Share a Dashboard Online

      There are two ways to share a dashboard: using an online link or downloading a static PDFs. While an online dashboard is interactive and updates in real-time, a PDF can be viewed without internet and printed out to share in person (and serves a great ...
    • Share a Dashboard PDF

      There are two ways to share a dashboard: using an online link or downloading a static PDFs. While an online dashboard is interactive and updates in real-time, a PDF can be viewed without internet and printed out to share in person (and serves a great ...
    • Delete a Dashboard

      How to Delete a Dashboard Login and open your dashboard library by clicking "Dashboards" in the navigation menu. 1. Find the dashboard you want to remove and click the 'more options' icon to the right of it. 2. Click 'delete' in the options menu that ...
    • Why don’t my PDF dashboard maps look the same as the online version?

      A: Sharing the dashboard or profile as live online links tends to give the best user experience - the formatting doesn't always line up nicely in pdf format. If you need a PDF, we recommend taking a PNG image of the network maps in a static format ...