Reset Your User Account Password

Reset Your User Account Password

This article shares how to reset your account password if you lost or forgot it. If you believe your account has been compromised, change your password immediately and contact our team to help secure your data and account.
If you no longer have access to your account email inbox, or you forgot which email address you registered with, please contact our team for assistance.

How to Reset Your Password: Step-by-Step Instructions

1. Visit the PARTNER CPRM login page: https://app.visiblenetworklabs.com/users/login.php

2. Below the password field, click "Forgot Your Password?"



3. On the next page, enter your email address associated with your account.
​
NOTE: Only use lower-case letters in your email address when resetting your password or you won't be able to click the "Reset Password" button.

4. Click "Reset Password."



5. If there is an account associated with that email, you will receive an email with a link to reset your password.

If you have questions or need assistance with your account password, email our team: support@visiblenetworklabs.com for assistance.

    • Related Articles

    • Manage User Access Permissions

      This article shares how to manage user access permission to view, edit, or administer your ecosystem in PARTNER CPRM. NOTE: The person you want to add MUST already have a free account for you to look them up and add them to your ecosystem. If the ...

    • Create a PARTNER CPRM Account

      This article shares how to create a free trial account in PARTNER CPRM. To gain access to a fully subscribed account, you must first create a free trial account to be added and given access. Follow the steps below. NOTE: If you organization uses a ...

    • Add Users to Your Ecosystem

      This article shares how to add a user to your ecosystem in PARTNER CPRM. NOTE: The person you want to add MUST already have a free account for you to look them up and add them to your ecosystem. If the user does not have an account, have them create ...

    • Hide & Display Settings for Network Maps

      The hide & display settings in the network map analyzer lets you hide or display isolated nodes, node labels, and line arrowhead to simplify your network maps or add more detail. Here's how to access and use these settings. How to Access and Use ...

    • Manage Email Settings

      This lesson shares instructions for manage your data capture email settings before you schedule emails to launch your survey. How to Manage Email Settings 1. Within your data capture, click "Emails" to open the email system tab. 2. On the top right ...