Customer Support - An Overview

Customer Support - An Overview

All PARTNER CPRM users with an annual license receive ongoing customer support from our team. This includes assistance learning to use the platform, troubleshooting errors, and helping you find relevant resources in our Capacity Building Library.

How to Contact Support:

We are available Monday Through Thursday, 9am-5pm MT, and Friday 9am-1pm MT. You can contact us two ways:
  1. Email our team: support@visiblenetworklabs.com
  2. Submit a ticket: click here.

Technical Assistance

All users receive TA time as part of their onboarding package with PARTNER CPRM. We can provide additional assistance with your implementation planning, data measures, mapping and analysis, or reporting through our Technical Assistance services, where you can meet with a member of our Data Science Team.

TA time is available at a rate of $150/hour.

    • Related Articles

    • Snow White and Her Support Network

      This simulation is designed for those new to social network analysis and ecosystem mapping. We use the story of Snow White and her relationships to show how PARTNER CPRM can visualize social networks to create actionable strategies. Follow along as ...

    • Check Your Response Rate

      To ensure the validity of your data, you need a high response rate - the percentage of organizations who successfully start, answer, and submit your survey. We’ve included easy ways to check your response rates after sending a PARTNER CPRM capture ...

    • Introduction to PARTNER CPRM

      What is Community Partner Relationship Management (CPRM)? Community Partner Relationship Management (CPRM) is a paradigm shift in managing and enhancing the collaboration among community partners, designed to streamline interactions, improve ...

    • Choosing Question Types

      Struggling to choose the right question type? Here is an overview and detailed information about each PARTNER CPRM question type, what they're used for, and what info you need to create them. If you are not sure where to get started, we recommend ...

    • Introduction to Data Analysis

      From the Data Capture Overview, you can see your survey response rates broken down by how many respodnents have submitted, started, and have yet to start answering your survey. As you begin to receve responses, your status levels will update and your ...