Customer Support - An Overview
All PARTNER CPRM users with an annual license receive ongoing customer support from our team. This includes assistance learning to use the platform, troubleshooting errors, and helping you find relevant resources in our Capacity Building Library.
We are available Monday Through Thursday, 9am-5pm MT, and Friday 9am-1pm MT. You can contact us two ways:
- Email our team: support@visiblenetworklabs.com
- Submit a ticket: click here.
Technical Assistance
All users receive TA time as part of their onboarding package with PARTNER CPRM. We can provide additional assistance with your implementation planning, data measures, mapping and analysis, or reporting through our Technical Assistance services, where you can meet with a member of our Data Science Team.
TA time is available at a rate of $150/hour.
Related Articles
Snow White and Her Support Network
This simulation is designed for those new to social network analysis and ecosystem mapping. We use the story of Snow White and her relationships to show how PARTNER CPRM can visualize social networks to create actionable strategies. Follow along as ...
Introduction to PARTNER CPRM
What is Community Partner Relationship Management (CPRM)? Community Partner Relationship Management (CPRM) is a paradigm shift in managing and enhancing the collaboration among community partners, designed to streamline interactions, improve ...
Webinar: Ecosystem Mapping and Tracking with PARTNER CPRM
An ecosystem consists of all the organizations, individuals, programs, and other entities that interact and interconnect to affect the outcomes of your work. For example, the healthcare ecosystem includes organizations like hospitals, clinics, public ...
Introduction: Mapping & Analysis
From the Data Capture Overview, you can see your survey response rates broken down by how many respodnents have submitted, started, and have yet to start answering your survey. As you begin to receve responses, your status levels will update and your ...
Use Network Analysis
This articles shares an overview of the Network Analysis tab within the Network Analyzer, along with best practices and tips for getting started. Overview of the Network Analysis Tab The first tab in the Network Analyzer allows you to map your ...