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How can we help you?


Network analysis isn’t easy, especially if you are just getting started. Click on the Knowledge Base below to access all the information you need to use PARTNER CPRM and PARTNERme. The Knowledge Base includes Frequently Asked Questions, Technical Implementation Guides, Infographics, Briefs, and links to Video Tutorials (coming soon). You can submit a question to our community and connect with others also using PARTNER. Or can’t find what you need, submit a ticket to our customer success team. 


    Our Customer Philosophy

    Our customer service philosophy serves as the foundation to guide our decisions and interactions with customers and the communities/individuals they serve, helping us to realize our vision and accomplish our mission at Visible Network Labs. 


    We have decades of experience serving communities with a dedicated team who have a broad range of expertise in research and project design, data science and analysis, capacity training and technical assistance and technology development with the user as our focus. Commitment, communication, authenticity, quality, and continuous learning are at the forefront of everything we do. Learn more about our customer philosophy here.


      Meet our Customer Success Team!

      Our team of customer success specialists are here to guide and support you through product implementation, answer any questions you may have and help you solve any issues that may arise. We strive to ensure that our customer’s experience and use of our products is successful. 


        • Announcements

        • Save the Date: The Network Innovation Summit is October 17-18, 2022!

          We hope you will join us for the biggest event of the year. Learn more on our website by clicking here. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque ac volutpat mauris. Etiam metus tortor, dapibus sit amet vulputate a, aliquam

        • Welcome to Community

          The Community hub inside Zoho Desk lets you build a powerful community around your business, while still serving customers via other channels. Your customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions.

        • Recent Topics

        • Welcome to the PARTNERme Forum

          This is a place to discuss using the PARTNERme Tool.

        • Welcome to General Discussions!

          This is a place to share ideas related to Visible Network Labs and discuss them with other members of our community. 

        • What features would you most like added to the PARTNER CPRM?

          We're always looking for more feedback on our products. Comment below with any features that would make the CPRM easier to use for you and your community partners. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque ac volutpat mauris.

        • Save the Date: The Network Innovation Summit is October 17-18, 2022!

          We hope you will join us for the biggest event of the year. Learn more on our website by clicking here. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque ac volutpat mauris. Etiam metus tortor, dapibus sit amet vulputate a, aliquam

        • Welcome to Community

          The Community hub inside Zoho Desk lets you build a powerful community around your business, while still serving customers via other channels. Your customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions.

        • Popular Articles

        • Setting Up Your Initial CPRM PARTNER Survey

          This article explains the different components of initially setting up and editing your PARTNER CPRM survey.  In this tutorial we explain how to start designing surveys to send to your network. This includes picking a template, adding, editing & ...

        • PARTNERme Onboarding Guide

          This User Guide explains how to use PARTNERme.  PARTNERme Onboarding and Setup Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque ac volutpat mauris. Etiam metus tortor, dapibus sit amet vulputate a, aliquam at risus. Duis non ante ...

        • PARTNER CPRM Explanation and Benefits

          What is the PARTNER CPRM? Strengthen your network with a data-driven learning system PARTNER CPRM is a social network analysis data tracking and learning tool designed to measure and monitor collaboration among people/organizations. As a ...

        • Completing Your Respondent Information Worksheet

          Now that you have determined which members you will include in the survey and you have downloaded the CSV template, you will then fill it out with your respondent list.  At a minimum, you will need to include at least a organization name, map label, ...

        • Account Registration & Login

          PARTNER Tutorial: Managing Your PARTNER Account & Projects https://youtu.be/ZYyXDosYr3w In this tutorial we demonstrate how to login to PARTNER, manage your projects, and navigate the platform. If you’re new to PARTNER it’s the best place to get ...